WOULD GIVE A NEGATIVE NUMBER OF STARS IF IT WAS POSSIBLE
I placed a phone order on June 16, 2011 for a Cleveland Indians baseball jersey name plate, lettering and numbers along with the number 2 for a North Carolina baseball jersey. After waiting almost a month I contacted Eastern Lettering on July 11, 2011 and was told the order would arrive soon. Fair enough.
But my credit card was charged again for the same amount, 85.49 on that day. I contacted Eastern Lettering by phone and was told to send documentation and they would reverse the charge but never did.. He also said he had no record of the 2nd charge. Then why is it on my credit card statement? The order arrived on Monday July 18 but was incorrect and incomplete It contained only the name plate and and number 2 for the north carolina jersey which were unstictched. It was missing the numbers 1 and 7 stitched numbers for the Indians jersey . I emailed the merchant inquiring about these issues and received one email back asking me to clearify the incorrect orders contents. After another day of trying to email and telephone with no email repies or somebody answering my calls, they just go to voice mail I did an internet search on Eastern Lettering and found numerous other people who have had the same experience and many negative reviews of the company.
Do a google search on eastern lettering complaints and click on the Better Business Bureau link to see about 100 other complaints (this reviewer wont let me paste in the link)
On July 19, 2011 I contacted my credit card company to open a dispute for the 2nd charge. they have issued me a temporary credit for my account and have opened and investigation. I also had my credit card number changed because this company seems to have a habit of unauthorized charges.
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