I am sorry I kept my appointment. Their lack of professionalism at the front dest went right through to the staff at the Spa. Look all you have to offer is SERVICE, amenities abound in many places, and you failed miserably. I have never been so ignored or treated so rudely at a spa. First I had to wait for 15 minutes for someone to show up. No one told me where to go or what to do. Ten minutes after being told it wask okay to enter the jacuzzi, an employee walked by and said ""Hey do you want this thing on?"" I told a staff member that I might need assistance getting out of a therapy tub and she turned around and left!!! They had the nerve to ask me about a gratuity. My comment was, "" I don't know who would get this as no one seemed interested in helping me."" Go spend your money elsewhere.
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