I recently took my lab puppy to Day Care for 3 days here and boarded all of my dogs on the 4th day. I should have taken a tour of the place prior to doing this. I picked all of them up on July 3, 2011 and two days later my lab puppy was lethargic, feverish and coughing. Our vet suspected kennel cough and xrays revealed double pneumonia as well as kennel cough. She put our lab on two antibiotics and felt that the kennel cough was a virulent strain. Two days later our Cairn exhibited identical symptoms. Xrays confirmed that she had double pneumonia as well and she was placed on two antibiotics. We notified the manaager of the kennel and asked to speak with the owner, however, the mgr said she was the person who handled issues like this and we never could talk with the owner. When I went to pick all of our dogs up from boarding I asked to see the back of the place where the dogs play. I was shocked that the play area felt as though it was 90 degrees. Unlike the front where the store part is, the play areas and boarding areas have exhaust fans only...no air conditioning. The kennel advertises itself as being ""climate controlled"" but that is not what I consider climate controlled. Between the heat and the smell of a kennel I could not stay in the back and returned to the air conditioned front while my dogs were brought out. Kennel cough is spread by inadequate ventilation and heat. I also saw a conveyor belt and was told that was how they got the dogs up to the second floor for boarding. I was told an attendant carries the dogs that are fearful and there was an outdoor set of steps they could also use to get upstairs.
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