7/27/2011
I brought in 3 Shangri-La window treatments I had for 12 years because the sheer fabric vanes were coming apart at the edges. Liz Lietz, company representative, greeted me courteously with the knowledge and experience of a seasoned professional. I asked about their warranty and if Eddie Z's/Manufacturer would honor it in reference to my situation. After she looked into the matter she called me with a most satisfactory result. They are replacing the fabric at no charge (just shipping cost). I couldn't be more delighted. I must say that my experience at Eddie Z's was outstanding. I am to receive the window treatments back in 3-4 weeks. She even offered temporary paper blinds to use on the windows in the meantime.
I have read the negative reviews for this location and felt compelled to give credit where and when credit is due. I would not hesitate to recommend Eddie Z's on LaGrange Road in Orland Park to anyone.
Thank you for the high quality service I couldn't be more satisfied.
Barbara H.
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