My experience with this company is that their HQ customer service reps omit very important information. And they manipulated my account so that I was forced into another year of service with them. I contacted the local Albuquerque reps and am awaiting a response...but HQ ADT is a disaster. The reps are not very helpful and a little hostile.
Another complaint: In 2010 my home alarm went off while I was traveling and I received a phone call from ADT asking if it was a false alarm. I told them it must not be a false alarm because I wasn't home. Apparently my property manager entered the home and activated the alarm system without telling me. She waited at the house for 30 minutes for the police to show up... but they never did. Some security system! My advice? Find another alarm company! Maybe there are better ones out there...or maybe they're all crooks like ADT. My next home alarm system will be with another firm FOR SURE. Cross this one off the list.
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