I called three different companies looking for an estimate on replaceing an exsisting furnace and heat pump. Dick's was number two. The representative was here, I would say 5 minutes or less. The other two spent a half hour or more taking pictures, measurements, talking about what they would do, the bennefits of a new unit etc. I had the proposals before one left and that afternoon from the other. I got dicks late the next day. Then I never heard from them again. I had chosen another and had it installed before Dick;s even contacted me to see if I even got the proposal. Not good customer service if you really wanted my business. Sorry, but I think I am being very generous giving one star to this company. Maybe someone else will have better luck. Oh and comparing how this other company cleaned my ducts was not even close to what Dick's did (or should I say didn't do). They actually cleaned each individual vent besides the main vent. Fancy that. Wow out of 13 reviews only one good experience. hmmm that should speek for it self.
more