Sorry to hear of those who had bad experiences, because my experience with Jim and his group was fantastic. They went out of their way to take care of my problem and charged me far less than I would have been charged elsewhere. I also bought some parts from them, they didn't nickel and dime me (basically wholesale pricing) and they didn't give me a hard time about needing to be a "pro" to handle the installation. I will call them first whenever I need anything done. I sometimes wonder when I read bad reviews of companies like Jim's, and wonder if they are shills or really bad experiences. I'm not judging the reviewers, but it just doesn't mesh with what I have experienced of Jim or what the other positive reviews here say.
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