I really dont understand what they're doing at this place. I went in to get an examination and a filling done. the examination took maybe 10 minutes and the filling another 25minutes.. but I was there for an hour and a half, and mind you there was only one other patient.. a child getting a cleaning. when they went to give me the novacain shot I hardly flinched and the doctor said "listen you cant flinch or im gonna hurt you on accident" Im like wat??! this woman clearly does not kno what she's saying or doing. it was as if she was trying to discipline me. not only myself but my younger sister who is 14 was squirming just a little bit and she told my mother that "your daughter cannot sit still therefore I would recommend to put her to sleep" to get it done. mind you it was also much more expensive to do so. we both previously had Dr. Chow from pediatric dentistry on Maine street and NEVER I mean NEVER had this problem. Insurance was another huge issue, they couldnt give us accurate information regarding our billing information till they talked to the insurance. they didnt call back and when they did.. they said our bill was overdue by 2 months??!! WAT?! our insurance pays 80 percent of the bill and they were telling us we owed almost the entire amount!? These people are clearly not trained and have no idea what they are talking about. They also have no idea about customer service because they would talk back on the phone and not let you finish your sentence. This place needs to go.
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