I've been to Douglas before, but today was a poor experience. A very padded bill for work that probably didn't need to be done (well before scheduled replacement), and was "authorized" by my wife without telling her the cost (they claimed they did - so I guess she's a liar in their eyes). In the end, it was a $450 oil change. A cabin air filter cost over $100 - versus $60 at the dealer. Integrity? I don't think so. We'll see if this post ever goes public.
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