I saw a review that someone wasn't impressed. I beg to differ! I bought the kit about 6 months ago and all I had to do was call the office and she had it in the mail to me that day. I just purchased refills yesterday AND FOLLOWED THE REFILL INSTRUCTIONS and the office has already PERSONALLY emailed me (not the generated response you get at first) and let me know the refills were on their way. My experience is Great Service!! And the product is amazing. I've tried many whitening kits before that didn't seem to do anything. This product worked the very first time I used it! Thumbs up!!!!
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