Our kitchen sink needed to be replaced. After trying to do it ourselves, we quickly realized that it was out of our league. So I went to Angie's List (where we have an account) and searched for plumbers. Roto-Rooter Plumber of 2500 Central Parkway Houston came up first and after seeing how highly rated they were, I called them. I was told that they would be here within 4 hours. This was a Friday night...so I asked, "are you sure?" They assured me they were. I told them it was only for an estimate. I was told that the plumber would arrive to give me an estimate and be prepared to do the faucet switch if needed. Dispatch kept calling me with updates on their ETA which I thought was wonderful. When they finally arrived, they at 8:30pm (this was not an emergency call) they gave me the quote and explained what needed to be done. Even though it was more than I anticipated, I wanted it repaired. It took them close to 90 minutes to complete the faucet switch because our supply lines and valves were corroded and needed to be replace as well. The master plumber and his journeyman answered all of our questions and were very friendly. Before leaving, they checked for leaks and made sure all of our questions were answered (they were). The master plumber even left his cell phone in case we had any problems. If you need a plumber in the Houston area, call Roto-Rooter of 2500 Central Parkway...and maybe you'll get a master plumber like we did...one that really cared.
more