I am writing to thank you for the lovely job you did on my fiancee's engagement ring. When we came to Whitefire, we were disenchanted with the other jewelry stores we had been to (both chain and independent). Others had brushed us off when they learned that we wouldn't be buying our center stone from them. They looked at the smaller family stone with which I had proposed to my fiancee and told us that, "it would be hard to find a setting for a stone that size," and commented on its odd shape and flaws.
From the moment we walked into Whitefire and met Malcolm, we knew we had found the right person to craft an engagement setting for our stone. Instead of sneering at its size, or pressuring us to purchase something we couldn't afford, Malcolm took time to tell my fiancee and I about the stone and the history of the cut. As he explained the stone's shape and age and told us that what the other jewelry stores had referred to as "flaws" were the result of the the stone being hand-cut about 200 years ago, we knew we were in the right place. His demeanor was never rushed, and we felt that we were treated no differently than someone who planned to spend ten times as much as we did. Malcolm met with us several times to make sure he had a design that my fiancee would love, and ultimately, he created a setting for my family stone that exceeded our expectations. He did a beautiful job of creating a setting that looks like something the stone might originally have been placed in. The hand engraving was exactly what my fiancee wanted, and the price was within our budget.
I never thought I could afford a custom design, but now, I'd never consider going anywhere else. My fiancee is already talking about how she wants Malcolm to design our wedding bands.
Thanks so much for an amazing experience. We'll be back for sure, and will recommend Whitefire to anyone and everyone we know!
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