Making an appointment there is a procedure. I used to get a live person everytime that I called. Now I have to leave a voice mail and wait hours for a return call. They say on their voice mail you can book your appointment online, everytime I try to do so, the service is not up and running. No matter what time of day. To me, this is a big hassle and not worth it. They should hire more people to answer the phones and help the customers. I always have to wait for at least 10 minutes to check out since there is ususally only 1 receptionist at the desk.
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