These are my experiences take it or leave it. Customer service, 1/5 if that. CLUELESS STAFF! My wife dropped off our 4 runner. She needed a ride home since it was going to take 3 hours to accomplish a 45 min. job. Driver and staff were not very polite but abrupt and on the verge of rude - short would best describe it. Unprofessional! Go to Cerritos were we have received great service there. We received a call to do recommended work but interestingly, not all recommendations by tech listed on invoice when I picked it up. I know enough about cars to do a few things. When I picked it up, I was in the bay and passed up by three service guys as they helped three other people. I am in my late 30's but look young and of Pacific Islander decent. Discriminated by age and ethnicity or staff is CLUELESS! Terrible customer service! When I mentioned it to someone they offered to have me speak to service manager but he probably was the guy who passed me up in the colored Hawaiian shirts. The service department needs training on how to be professional, polite service providers.
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