I wanted to take my family to Sausilito for the day and enjoy a meal at the famous Spinnaker with the fantastic view on the water. We had driven quite a ways over an 1 1/2 hours in traffic and were starving by the time we arrived.
We got our name on the wait list and were told the wait time would be 45min-1 hour but we could wait in the louge area and have drinks and appetizers. We opted to do the latter since we were all famished.
We approached the louge area and the waitress ask us to be seated. We chose a table to our liking so we could enjoy the view. One she would have to bus which she didn't appreciate.
The waitress took a while to clean the table (she was busy). She took our orders without writing anything down. She delivered our drinks 10- 15 min. later. She had forgotten my order and so my family told her I had the mussels appetizer which came with scallops as was printed on the menu. Needless to say 30 min. later the mussels arrived solo no scallops to be seen.
When this was brought to her attention she just said oh sorry and did nothing to resolve the issue. I ate the musssels which were good without complaining.
My daughter and husband ordered the Spinnaker burgers well done and they both came out medium, lots of red in the middle. They had to be sent back. Meanwhile the waitress had changed wait staff and was sitting down eating her lunch. The new waitress was very kind and friendly and did her best to serve us.
The first waitress was in a hurry, cranky and ready to get off duty. We were obviously cramping her style. She even snapped at another couple. We dd not feel welcome there by the wait staff or the hostess. It was a terrible dining experience, the worst I have ever had and I have been to a lot in my years. It's really too bad because we had an out of town guest and it was our first and last time at the Spinnaker. Cannot recommend to any one. Also another couple had a similar complaint. They said the wait staff was not used to large crowds and were very angry and cranky toward them as well. Very sad and disappointing.
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