When I emailed a complaint to the owner of Maid in California, in her reply, she including the following email from her employee:
From: Maid in California
To: Debbie
Sent: Fri, June 3, 2011 4:47:11 PM
Subject: Fw: Debbie: Confusion and Frustration
Hi Debbi, this cust. says he has been calling but he has not left any messages in-till today(Friday) when we began our conversation he said he was interested in using only the two hours of Groupon as we continued our conversation he changed his mid several times he started to give me a head-ace so when he asked for your name i said your name was Donna so he would not give you a head-ace but he is just a pain. sorry i was not able to resolve this one.
Refer a friend and get a FREE housecleaning!!! Call NOW for details!
Sincerely,
Customer Service Department
Maid In California Housecleaning Agency, Inc
Phone: 714.505.0900
Phone: 949.581.1475
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Date: Mon, Jun 6, 2011 at 9:39 PM
Subject: Re: Debbie: Confusion and Frustration
To: Debbie
Cc: Xochitl
Hello Debbie,
Thank you for responding. Please note, in every conversation I had with Maid in California, I consistently asked for 2 cleaners for 2 hours with payment being the Groupon plus $64.00 total (which is the regular rate of 2 people, per hour). In my original telephone conversation with you in January, this was the agreed upon price. In your email, you quoted the exact same total. When I spoke with Xochitl, she advised this was absolutely not possible and that the rate for 2 cleaners for 2 hours would be $128.00 minus $32.00 for the Groupon which makes my additional total $96.00. At no time, even when I rephrased the question in several different ways, did she say I could apply the Groupon plus $64.00 for 2 cleaners for 2 hours. This is the fundamental concern behind my 3 telephone messages and 1 email to Maid in California. Had you returned my 3 calls, we could have amicably and quickly resolved this issue.
Instead, having your employee refer to me as being ""just a pain"" and causing her a ""head-ace,"" intentionally lying to me about your name, then presenting the cost of service as $32.00 more than advertised, is nothing short of fraud, admitted dishonesty, and blatant rudeness.
At this time, I'm going to terminate my relationship with Maid in California and formally request a full refund of the Groupon. Please let me know how to retrieve my refund?
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