My educational background is in Business Management, and I work as a Business Analyst for a major publicly traded technology company. I have studied entrepreneurship and worked in many retail settings (Yes, I've paid my dues), and I must say this store owner's disturbing lack of basic customer service and insulting, control-freak behavior were far from what one would call "textbook" business practices.\r
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While exploring downtown Oakland, my husband and I came across this small, locally owned book store, Bibliomania, and were compelled (as I'm sure many passersby have been) to go inside and admire the impressive vintage book collection. One would assume the inherent purpose of a book store is to sell books to interested customers, but to our surprise (and confusion) our mere presence seemed to provoke an air of anxious suspicion and passive aggressiveness from the female owner. \r
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As first time customers to the store, we were of course fascinated by the wide selection of interestin
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