Lack of knowledge, poor response to our requests for information, endless excuses (generally in the "beyond anyone's control" category) and indifference to inconvenience to the customer characterize our experience at Bronstein's. Our furniture order from Henredon (2 pieces) had to be redone after ordering because nobody knew what fabrics were currently available. Promised in six to eight weeks, no one called us as that date was passed. At ten weeks when we called no one had any idea of the status of our order -- in fact our salesperson seemed to have dissociated herself from the whole affair and passed us off to a admin, explaining that she didn't track these things. We got an update a few days later. Then silence as weeks passed. Another query from us; eply: they were en route. Then a Bronstein's initiated call -- not delivery but notice that one item was damaged and had been sent back. We asked that everything (there was furniture ordered from other mfg that had come in) be held for
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