After having been a member of OZ for several years I can't believe the unethical treatment we have recently experienced. For some reason they started charging unquthorized amounts on our credit card. When we inquired we were told they were turning things over to collections! There was never a call and no paperwork. We only see deductions that are still being made and no reason why anything should ever have been in arrears. They never made a phone call and no inquiry letter. Nothing. They can't seem to be reached by phone or email. Messages are left and not returned. They are simply impossible to deal with.
They have an excellent pool but the rest of the facility pretty much is wretched. We remained members for so long because we had a good deal when it was still 24 hr fitness. In general the machines seem to be in disrepair and there is no support whatsoever.
I also belong to a college gym and there is just no comparison in the level of support and friendliness of the staff. Jerry is an excellent trainer at OZ on the northside and I am sorry he is affiliated with such an unethcial and horridly awful establishment.
DO NOT JOIN THIS GYM. I agree with the others. I am so very disappointed in the stunningly bad customer service.
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