The service department is a hassle to deal with. I had to take my car in twice because they had to order a replacement part. They said they would call when it was in approximately 3-4 days. I never received a call to let me know the part was in. I had to call them a week later to find out that it had been delivered. I attempted to set up an appointment only to be told a representative would call me back. Two days later I received another call to say my part was delivered and that I could pick it up?!? I told them that I was supposed to be getting a call to setup an appointment to get the part installed. I finally took my car back in to finalize everything only to wait 6 hours to get a 15 minute part installed.
During the whole three week process, I changed representative's hands 5 times with no introduction to the person's name each time. Which is frustrating because every time you call or speak with someone, they specifically ask the name of the person you have been dealing with.
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