My wife purchased a certificate for this ""Med Spa"" which happens to be in the middle of a shopping mall (yuck). When redeeming the certificate, the girls at the counter were bewildered and admitted that both of them were new there. After calling their boss, they simply told us that the certificate must be expired because they had no record of my wife on file. And, that was it. No help in resolving the situation, at all. Between the inexperienced, uncaring staff and the way they took my wife's hard-earned money, I'd recommend going to a real spa and avoiding this awful mall spa.
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