My experience with Pucci salon dates back to 2004 when I was referred to a color specialist, Carmela Bellini, who performed a color correction on my hair. The recommendation made on my behalf actually came from the very sylist that was responsible for my not-so-gorgeous shade of gray. Needless to say, Carmela has been amazing since day one, and I'm constantly getting compliments on my ""shiny"" hair; I am even blessed to call her a friend.
I've always been impressed with the quality of the salon; yet the front desk staff has always left much to be desired. There is a certain arrogance and hurriedness to them when I call to schedule an appointment. Customer service begins from the moment the ""customer"" walks through the door, and I am usually greeted with a full-body eyeing up and down, accompanied by a casual smirck.
The astonishing part is that I have met the owner, and she has always greeted me with a smile and a great deal of warmth. A genuine warmth is missing from this front desk staff. The sad reality is that in business the frontline can seal the fate of a company, simply by their attitude and professionalism (or lack thereof).
My personal opinion is that this salon, along with the talented colorists, sylists and assistants, has great potential. . .but business will suffer if this matter is not brought to the owner's attention & corrected.
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