In my experience, I rely on reputation through word-of-mouth from people that I trust. In the case of Santa Barbara Koi, I asked my contractor for a first-rate pool and fountain service and was given Mark's name and number. In the five years, or so I've been using Santa Barbara Koi I could not be more satisfied.
Recently, Mark contacted me regarding a problem with my pump. The worst case scenario called for an expenditure as high as $800. However, Mark suggested replacing a couple of parts and monitoring the performance. ""Let's not spend the money,"" Mark said, ""if we don't have to.""
The pump has been working fine ever since the fix.
Bottom Line: I trust him. You can't get better than that!
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