I own several rental properties. At least 2 a/c repairmen have recommended Crum's as a reputable company with reasonable prices. When I needed a new unit in my home I did not hesitate to respond to one of the many flyers that they frequently send out. According to the ad I could purchase an Amana Heat Pump for 932.00 + 210.00 installation. This turned out to be a ""bait and switch"" tactic as I ended up paying 3900.00. I paid cash in advance and the poor service immediately began. The installation promptly failed the inspection by the city. When I called for a stat the sales person did not respond until I notified the owner Brian Wrong. Approximately 6 months later I discovered that the unit had been installed without a filter which voided the warranty. I sent an email to Brian Wrong who did not respond. A couple days later I called but was not allowed to speak with him. Rachel called back and said she'd ""note"" my records that the warranted wasn't voided and they'd send someone out to inspect and clean the coils. No one showed up as promised and I emailed Mr Wrong again. Another appointment was made for the following day, again no one called or showed up. I emailed Mr Wrong again and demanded satisfaction within the next 2 days. His wife's
response was to claimed that they had been out, that I wasn't home and they called twice and I didn't answer which was a blatant lie. I paid 3900.00 for an overpriced unit that has no warranty and this company is resorting to lying and giving me the run around. I discovered that the license for Crum's Heating and Air (the reputable company which was a member of the Better business Bureau) license expired in 1993. Brian Wrong dba Crum's Climate Control appears to be a different owner capitalizing on their good reputation. They are not a member of the BBB for obvious reasons.
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