I have to agree with TOm504 when he said HORRIBLE SERVICE. I bought a Giant Sedona and took it into Bicycle World for the ""Free"" 30 day inspection. When my wife and I went in to pick up the bike, the counter girl brought it down stairs from an 2nd floor room, and hurried it to the front door. She opened the door and said ""Thank You, Good-Bye"" but never let me look at the bike and never handed me any paperwork. She seemed like she was trying to hustle out the door quickly. That made me suspicious.
I stopped her and looked the bike over carefully before she got it out of the shop. I'm glad I did because they had swapped out the original adjustable neck for the handlebars with a lower priced ""fixed position"" neck. I immediately told her this is not the same piece that was on the bike days earlier when I brought the bike in.
A man came out from the repair area, I didn't get his name, and looked at the bike and agreed it was not the original piece, and told me the original piece must have been defective and was changed. I asked where is the paper work detailing that defective part and why was I not told about the swapped out original neck? No one telephoned me to discuss the parts replacement. I got a bunch of BS and double talk that the original piece was defective, but the repair guy couldn't tell me what the defect was. I demanded the orignal piece or would return with my lawyer.
They replaced the BOA fixed position neck piece with a different model of Giant adjustable neck for me, but only after about 10-15 minutes of heated conversations and demands from me that they produce the work order or other paperwork detailing the defect and need for replacement.
THESE PEOPLE ARE RIP-OFFS. AVOID AT ALL COSTS.
THEY PERMANENTLY LOST ME AS A CUSTOMER WHEN THEY TRIED TO RIP ME OFF AND HUSTLE ME OUT OF THE SHOP WITHOUT CONSULTING ME OF THE SWAPPED OUT PARTS!!!
more