Here is what their website states: Gordon Plumbing specializes in: Gordon Plumbing, Inc. specializes in anything that is plumbing related: drain clogs, plumbing repairs, gas lines, water heaters installed / repaired, backflow device testing, water jetting, vacuum pump trucks, grease trap maintenance / installed, septic tanks cleaned, septic system repair / installed, toilets installed / repaired, sinks installed / repaired, faucets installed / repaired, excavation, sewer lines installed / repaired, water service connection, water conditioning and filters, frozen pipes thawed / repaired, water wells and pumps, 24 / 7 emergency service, bathroom and kitchen remodel, design & build with CAD capabilities, sump pumps installed / repaired, sewage lift stations, storm drains, smoke tests, portable toilets / Indy Portables, under slab repairs, video sewer inspection, water lines repaired / installed.
This is the service I got. The plumbing was backed up and toilets were bubbling in my new house. I called them and they had someone plump my septic tank. After that the plumbing was still backed up so a plumber came out and snaked the lines from both ends of the house. He had to take both toilets off. Everything was working for only TWO weeks then the same thing was happening. Meanwhile, the ""specialized"" (as stated on their website) plumber did not properly put the toilets back on and they leaked. Thank goodness I was home or my newly refinished hardwood floors would have been ruined! My husband that?s not ""expert"" plumber figured out that the plumber did not line up the wax ring. Plus the snake that they used did not have a big enough head on it and did not break everything loose. When the second plumber came out he looked at a few things and left. Did NOTHING! Here I was as a new home owner, just moved in, and my plumbing was not working. I called the office, Loann, said ""call someone else, we DO NOT work on septics!"" Their website states above that they are: specialized in septic tanks cleaned, septic system repair / installed. So they almost ruined my hardwood floors, caused more work for my husband, took my money, told me to call someone else, and then left me in the same spot I was in before with my plumbing not working.
I called and spoke with a supervisor, Shawn, told him the story, he promised my money back. Then a week later I get a copy of the work order saying that I was going to call the office. What did they think? I was going to call them every two weeks to have my tank pumped at $300+ a pop? Norris Septic pumped it for $200 and was more helpful then they were.
Well I have yet to see any of my money back.
We ended up renting a snake from Home Depot and my husband who is not specialized as they state solved the problem himself.
I get pretty mad every time I see their trucks around town needless to say.
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