I ordered 5 windows and a french door from Michael (the owner's grandson) July 2010 . He promised deliver in 4-6 weeks. MLC did not deliver my order until after Thanksgiving. During that time Michael refused to return my phone calls. I had to visit their factory to get any update on the delivery status.
When the order arrived, the French door was the wrong swing and damaged. They took the door back to the factory and repaired the problem, but the door arrived all scratched up from riding in the back of a pickup truck laying down.
The windows I ordered have the mini-blinds built in between the glass (nice option) One window blind mechanism failed on the first cycle and I'm still waiting for repairs to be done. The control tracks came loose on every window. The mill work on the windows is very poor, filled with plastic wood filler, the screens don't fit well.
MLC is very poor about returning phone calls (until you contact the owner) and very unprofessional when it comes to dealing directly with the public. Overall, I have had a horrible experience with this company. If I had unlimited funds, I would rip out every one of these windows and replace them with a quality product.
I try very hard to spend my money with Michigan companies and keep our local economy going, however, in this major purchase, I advise you to spend your money elsewhere.
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