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Food is good but customer service was lacking by management - Review by citysearch c | Phil & Derek's Restaurant & Wine Bar

Phil & Derek's Restaurant & Wine Bar

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Food is good but customer service was lacking by management 6/27/2011

Visited restaurant with my lawyer and a friend a couple of weeks ago. I was so looking forward to lunch cause I heard so many nice things about the food... I saw familiar faces dining. We ordered from the BAR, placed our food order and received our beverages. While waiting for our food, we received a nice woven bread basket with bread basket linen which enclosed warm bread inside. After eating from the nice warm bread basket, several things started to move. Some of us had eaten more than others but once we moved the bread around, there were several roaches running around in the bread basket. We did not make a scene and we politely disclosed the situation to management. He came over and gave an explanation, they had just exterminated. He promised he would take care of us. Since we had already ordered, we decided to stay. Management took care of us by sending wait staff over to offer us one desert to be shared by 3 people. Believe it or not, I am more upset about the compensation instead of the event. We were not looking for a free meal, but the GALL...... more
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