Wow. This was a horrible experience. I wish we had looked at their citysearch reviews first. We had a faucet that all of a sudden wouldn't shut off all the way. The guy came out the next afternoon. First of all, he was 35 minutes late. I had to leave work early and wait around for him, and by the way they say on their website that if they guy is not on time, it's free. I called to see where he was, and apparently they had called my husband and said is was more of a ""window"" of when he'd show up. Well then, don't put that on your website, because it's BS.
The guy got there and didn't even introduce himself. He looked at the sink, gave me an overview of the problem, and then went back out to his truck for about 10 minutes to write up the estimate. Turned out to be $400 -but wait- I got a magical 15% discount without even asking, lucky me! ...
OH, I also asked for a breakdown of the charges--labor, parts, etc. He said they don't do that. That is standard, you should ALWAYS get that or tell them to hit the road. I should have told him right then and there to get lost.
So I told him I thought that was too high. Come on. I went to talk to my neighbor, who agreed. We told the plumber that we were going to find a different guy for the job. He got very defensive, but wouldn't leave without collecting his $75 fee for showing up. Even though he was late.
I complained afterward and supposedly will have my $75 fee waived. If it appears on my statement, I'll dispute the charge and report them to the state board. I'm angry about someone so blatantly trying to rip me off and providing horrible service while asking how they can ""make me smile.""
Oh and that $400-- turns out it was just to replace a gasket in the faucet. Which technically, I should have been able to do myself. So, that is just SO obviously a rip off that it's just not even funny.
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