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wonderful customer service - Review by citysearch c | Once In A Life Tyme Bridal

Once In A Life Tyme Bridal

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wonderful customer service 6/4/2011

I bought my dress at the bridal show in January. I went to the store to retry the dress I purchased on at their store. I happened to see another gown on one of their displays. I immediately fell in love with it. I had to try it on and of course loved it. I didn't know what to do because I had already bought the first dress and they have a no refund policy. Rebecca called the owners to see if they would let me exchange the two dresses. Thanks to her going the extra mile, they let me exchange and I was able to have my dream dress! I broke down crying! I think people thought I was an unhappy bride, but they were tears of joy. I could only think that I was going to have to figure out some way to afford to buy another wedding dress! Thanks to Rebecca and staff, they really made my dream come true. I can not thank you enough. more
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