Well I had been going their for years when I needed stuff dry cleaned but they lost my business today. Not because they shrunk my curtains 6 inches (it happens, and I understand that) but because i paid $28 to have that done and they refused to refund me the money. To me its like finding a hair in your food at a restaurant and still being forced to pay for it. No well run business in the service industry would do that. After multiple phone calls and an attempt on their end to stretch them they offered me a $10 store credit. Simply refunding me the $28 and maybe throwing in a free pant cleaning would have kept me coming back for years.
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