Ok...so I shop here often, as its close and usually prices are competetive. Well...while checking out one day, the gal signed me up for ulta rewards and told me I would be given a free brow wax on my birthday. Well..I went in on my birthday to get the wax and the girls told me the waxer had gone home. I thought no problem...I can come in tomorrow then? NO...They told me its only valid for my birthday. I WAS THERE ON MY BIRTHDAY....THEY WEREN'T CAPABLE OF PROVIDING A PROMISED SERVICE. THE RIGHT THING TO DO IS GIVE ME A VOUCHER FOR FREE WAX SINCE I COULDN'T GET IT DONE THAT DAY....BUT NO...ALL I GOT WAS AN ""I'M SORRY"". I no longer shop there!
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