I recently purchased one of the very popular Audi Q5 mid-sized SUVs. I did all my homework online about the Q5 and all of its competitors and knew the features and price range for the vehicle I wanted. As I searched online for inventory, I found that Audi in Cary had a good selection of Q5s available. I visited Audi of Cary and was promptly greeted by a young man named Steven Walther. Steven was extremely professional, courteous and very knowledgeable about the Audi products. Most of all he listened to me and my thoughts and feelings about the vehicles. I explained to Steven that I would be purchasing the vehicle on a subsidized corporate lease that would require my company to be involved along with a 3rd party leasing company to actually purchase the vehicle. The complexity of the potential deal did not deter Steven one bit (unlike the salesman at Leith BMW where I went to see the BMW X3- he couldn?t get away from me fast enough when I said the words ?corporate lease?). Steven stayed with me for countless hours as I test drove the different models and configurations. I went back and forth for several weeks trying to decide on which car and model to purchase. All the while Steven made himself available (even on his days off) and promptly answered all my questions and concerns.
Once I decided to purchase the Q5, we discussed pricing and I truly felt as if Steven was working for me to help get me the best deal possible. He was open and honest in the discussion and I truly believe he was working to create a win-win scenario to get me the vehicle I wanted. With the vehicle and price agreed, Steven went into action. He proactively engaged with my company and the 3rd party leasing company to provide them the details they needed and ensure that the deal went through without a problem. All the while Steven over-communicated to me both via telephone and email to ensure that I knew what was going on in the process every step of the way. Steven was outstanding!
I had visited several car dealerships during my search for a new vehicle (BMW, Mercedes, Audi & Infiniti) and it was ultimately Steven Walther?s demeanor and overall approach to customer satisfaction that made my decision to purchase the Q5 from him at Audi of Cary the right choice. Steve did not expect or demand my business, he earned it!
So if you are in the market for a luxury vehicle, go see Steven Walther at Audi of Cary?you won?t be disappointed.
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