I just went into the ATB location on Smoky Hill in Centennial hoping to try their beds and start a membership. My husband and I recently moved here and I've tried Darque Tan but they are not on my way home from work (ATB is). I entered and was asked my last name by a young girl behind the counter. I explained I had never been and she said I would have to wait for her manager to sign me up. I thought that was strange since I assumed anyone who worked there would be able to tell me about prices, etc. I said ok and sat down to wait. The 'manager' was an older woman and seemed pushy to the other 'newbies' she was talking to, but she was also thorough and informative. I waited patiently for over 15 minutes while she talked to/signed up two people before getting to me. I figured it may be worth the wait and so continued to patiently await what was sure to be an equally informative intro. Boy was I wrong! For some reason, the woman's attitude changed dramatically when it was my turn. I started off by explaining that I had never been there and was interested in trying their beds. I also explained they were right on my way home and would be the best location for me compared to other places in the area ( trying for small-talk as she was obviously busy and working hard). She interrupted me not once, not twice, but three times to stop and talk to other people (which she did not do for the first two, not even to acknowledge me waiting for over 15 minutes). Strike #1. I asked if there was some sort of trial membership or something so I could try it first and she flat out said no. (whaaa?) what kind of tanning place doesn't let you try for free? Strike #2. So I said, ok, how much for the 'credits' and how do the credits work? She refused to answer any questions about credits and TOLD me I was better off doing a membership because the former was 'VERY' expensive. At this point I was not impressed but kept my cool thinking maybe this dense woman was just having a bad day. I further explained the last membership I purchased was only used once in a 2 month period and I do not want a membership. She stated AGAIN that 'it is the better deal'. At this point I began to get visibly frustrated but figured maybe it is the better deal and asked what is the cost of the membership and is it unlimited or what. She TOLD me I would need to sign into the computer ( presumably providing all of my personal information) and THEN she would show me 'around' and tell me about the membership prices. I explained that I do not want a tour and do not want to provide my information if I'm not even sure that I want to be a member. Then she flat out refused to provide any more information until I signed up and she gave me a tour. I was appalled and left, expressing my disdain for her inability to answer a simple question about pricing after waiting for over 15 minutes....this prompted an incredulous shrug from the woman as I exited. What makes things worse is my curiosity got the better of me and I went to their website when I got home and saw right there a coupon for a free 1 week membership. REALLY!? One word: RIDICULOUS
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