We used a Groupon to bring Mission Maids to our home. The first thing the two women did when they arrived was to tell me they were starting work at 9:15 and they had 2 hours. This was before seeing the house or discussing the work. I knew they would be clock watchers.
I told them I wanted to have the bathrooms cleaned, the kitchen cleaned and if they had more time to mop the floors. I have 4 bathrooms. They immediately said they didn't think they could finish the bathrooms in that time. they barely did.
2 hours...2 people and they managed to clean 2 bathrooms. We've had house cleaners before and 1 person usually can manage 4 bathrooms in 1 hour.
Halfway through the job I asked them about the products they were using. I noticed a lysol spray can. We only ordered the Groupon because we wanted GREEN PRODUCTS ONLY. NO chemicals. We do not use these other products in our house. The women showed me the Lysol, Comet, Windex that they were using. NOT GREEN. I almost threw them out but figured they might as well finish.
I sent an email to complain to them but received no response. I normally don't like to issue public complaints because my goal is not to hurt a business. Any experience can be bad one time, but when they don't respond it shows they don't care what people thing. No effort to try and maintain any level of customer service.
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