I went with my wife Tara at the location on sunday june 19th. We were looking for an used elantra . The sales person Hamid was very nice and professional, we try one and we liked. The car was for my mother in law that after a stroke is semi paralized and needs a sedan (she owns a truck and cant be lifted on the seat) to be driven to phisycal therapy and support group meetings.
We negotiated the price and to our surprise the sales person and his manager dave offered us to take the car drive it to my mother in law and come back ""at our earliest convenience "" and bring them the check ( we made clear that we could not do it till tuesday since she was doing PT on monday).
We also made clear that my mother in law may not like the car, but that did not prevent them to keep their offer.
My wife 's driving license , insurance card and all her info were collected as well as my mother in law .
We spent about one hour and half at the dealership filling documents and waiting for all the process to be done.
Finally at 4.30 pm we left in our cars(ours and the elantra).
At 4 pm on monday somebody knock at our Portland Address door.
To my big surprise a gentleman wearing an uniform from Hyundai was at my door.
He asked me where my wife was and where was the car, making me felling as we were hiding it and that we did not had permission to keep it.
I was speachless , I asked why was he there and he had some absurd paper work BS excuse about some document missing.
He passed me some unkind and rude person at the dealership that gave me more BS about documents that were not filled (by them) . Bottom line I called my wife and told her to return immediately the car the following day.
Not tired of BSing me the Hyundai employee (pushed by a gentleman named tarek at the dealership) start asking me for documents(insurance ID and Driving license) that were already in their hands.
Tired of the BS and lies from this travesty of sales people I asked them to get out of my home and go to my mother in law's home ( 70 minutes north of portland)and get their fk car!!!!
I am going to write a letter about this to Hyunday USA because they made us feel as we stole the car , not like someone that was about to write a 12.000 dollars check to them.
All they would need to do was, as we agreed with the sales manager and the financial manager , to wait till tomorrow morning. . It is a disgrace that people like that work in the sales business , I have worked in the hospitality business for more than 25 years and if something like that happened in any of the companies I worked( and business I managed) , the salesman, his boss and the Dealership Manager would get their asses fired by whomever owns it!!!!!!
I strongly suggest to bring your business somewhere else.Stay away from a place like that, they are incompetent, they are liars and they have no clue about customer relationships.
We will buy a car in the next 24 hours but you can bet that it will not be at Hyundai Beaverton!!!!
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