My daughter made an appointment to get her oil changed at Monroe a week in advance. We arrive on time only to be told that they were running 2.5 hours We were soaking wet from the thunderstorm and just told that ""things happen and get backed upand emergencies happen"". Come on, is this a doctor's office? We never got a call to be informed of the delay or even an apology. Professionalism was not shown what so ever
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