I was so pleased to have such prompt service from Roto-Rooter! I called at 7:30am Saturday and had a technician, Gary, by 9:30am. Gary was very personable and professional. We had an electrical short in the hot water heater that burned up both thermostats and the heating element. We were so worried we may need to replace the hot water heater after this problem. Gary, however, eased our minds immediately by telling us he could fix our problem with relative ease. He was upfront with the cost before any work was started and made sure he stayed around until the work was completed properly. Having such a serious problem early on a weekend day is always a hassle but Gary made that hassle as easy to handle as possible. I would definitely recommend this service to anyone in desperate need of hot water!
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