Scheduled service for my ice machine at a second home. Travelled 2 hours to meet technician. Waited 5 hours for tech, then called to find out that he was 'held up on a really, really big job'. No matter how hard i reasoned, the response was ""there's nothing i can do about it"". Rescheduled appointment - tech showed up and gave outrageous estimate (which i paid $45 for, not the $29 that i see advertised). I then get a call back that the tech they sent wasn't qualified so i had to go meet another tech. I did that after another 2 hour drive. I then asked for them to please book me in to install the part on a day that i was at the home. Absolutely no help at all - i kept hearing no no no, there's nothing we can do. Greg is the Manager/boss guy and he is a complete prick. Very rude, and unwilling to help. I cancelled the whole thing, and now i'm gonna decline any bogus charges. DON'T DO IT!
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