About a year and a half ago I went there to get a sound system put in. Best shopping experience I've had with anything dealing with a car. The grungy looking sales guy, a kid really, was suprisingly very helpful. During the install, he came out of the back and informed me that some clips had been broken on my door panel. He told me that he could have them replaced with dealer parts in 45 minutes free of charge if I had the time to wait right then, or I could come back later if it was more convenient. Of course, I had it done right then in case the offer didn't hold true for very long. As I was paying I asked for the manager. I was going to tell the manager how something had been broken, but his sales guy took care of me and I was pleasantly suprised that he told me the truth instead of just lying to me. I came to find out that this grungy looking KID was the manager! Although I was a bit suprised to see a kid running the place, I was impressed at his professionalism and told him that I'd recommend the place to all my friends. Then I went back about 4 months ago to get my alarm remote that I bought there replaced as my wife had lost it. The guy behind the counter, Matt was his name I believe, took FOREVER trying to figure out what remote it was. Once he finally found it, he told me he could program it for $25 bucks plus the cost of the remote! Once I told him that the guy before had taken care of me in the past, his response was, "he's not here anymore." I asked him what happened to the guy and he said he took off for the military. So you, the manager, is RUDELY telling me that the guy that made me want to come back to this store is gone, and I have to deal with your rudeness and incompetency... I told him he could keep his remote and walked out. Never setting foot in there, and won't let my friends either.
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