Shively Animal Clinc is not a place I would recommend to anyone. In a nutshell I called ahead to see if I needed to sign in and come back when they were close to seeing me. My 2 puppies needed an allergy shot and or rabies shot. The man on the phone said to come in now with my puppies because they were very slow and I should not have a long wait. This was this past friday. I was at the clinic quickly. I sat there for an hour and 45 minutes for a walk back but numerous people with my similar situation and a walk back were seen quickly. That was the first problem. Secondly, the Dr. gave my pets some allergy pills for my pets in a thin paper envelope. The envelope accidently was touched by a puppy wipe . By the time I noticed this I was at home which was 15 minutes after leaving the clinic. I called the clinic and explained my situation and asked could I get theTemaril P pills replaced because they had dissovled. The lady asked Dr. Mary Jane could they replace them and she said she would replace them but I had to pay for them. I explained about the thin package and etc. The lady told me I could have asked for a plastic bottle. I informed her I had never been in this situation before as I am not a doctor or a pharmacist because as a human all of my presciptions have come in bottles or individual sealed packs for protection. She talked to the Dr. again. The Dr. said they did not give them to me wet. The lady on the phone said they put a note in my chart to always put pills in a plastic bottle from this point. Anyway, I went back to the clinic the next day with the envelope and the pill powder/residue in a plastice baggie and once again I asked could I talk to a supervisor. Again one of the front desk workers went to talk to Dr. Mary Jane and I was told nobody else had that problem, which I highly doubt. The worker came back with 20 pills and I had to pay $15.00. When I got home I noticed a difference in the pill prices as I was billed 30 dollars for the pills on my first visit. I called the clinic asked about the price difference and they said I was given 40 pills the first time. I explained they were wrong the doctor gave me 10 pills for each puppy and placed all 20 of them in an envelope and he wrote 20 on the evelope. Again this Dr. Mary Jane whom I have never seen or talked with face to face said she called the Dr who saw my puppies and he said he gave me 40 although he speciafically wrote 20 on the envelope. I said even though he wrote 20 on the envelpoe with no directions at all. She said they had to go with what the Dr. said, so now I am telling a lie. In short I think Shively Animal Clinic could have done a much better job at the prescription process, they are supposed to be the experts not me. Then they talked to me as if I had stole something from them. My family has been taking our pets there for the last 20 years are more and I thought since this was the only incident that has been a problem that they would work with the customer. If 30 or 15 dollars is worth losing a long time client then this is not a place I want to patronize. I just feel sorry for the people who do not have much of an option due to transportation issues etc. I tried to talk to the clinic in a civil matter but this Dr. Mary Jane was very rude and I think she can be more respectful in her responses to people and she needs to teach her staff some better procedures so that these uneccesary things do not happen.
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