I made a mistake when ordering a gift certificate online thinking I would get a $20 gift certificate with $85 purchase when in fact it was well mentioned by them that it was for a minimum of $100. After sending them an e-mail with the question, they still sent me and e-mail with an attached $20 gift certificate although I messed up. I really appreciate this extra mile they took. Normally other places will say that they are sorry but that is their policy and stick to it.
more