by jorge 06/25/2011
AVOID best buy magnolia LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!! they do not know their products well enough to be "mid to high end dealers" .and they will deliver the wrong products and not care.
they sold me a 2010 3d TV and said glasses would be in stock in two weeks. ONE MONTH later they call and give the glasses. guess what WRONG GLASSES!!! they give me 2011 3D glasses . I also waited and I was told I would get a 3d blue ray player with the package a Samsung BDP 6900... yet all they gave me was 5900 and said take it that's all we have (the 6900 would have been nice it is wifi but I thought oh well).next i went to tell magnolia that the glasses didn't work..... my sales guy said and I quote "TOO BADD' he said it was Samsung's fault for not communicating with best buy magnolia.
so I called Samsung and they were great. they offered to upgrade me to the PN64D8000 from the 63C8000 I had to make me happy and be compatible with my glasses. Samsung said I'd have the TV shipped in 3-5 days to the store. two weeks later ALL OF A SUDDEN best buy has my correct glasses!! wow amazing I thought guess they didn't want to upgrade me like Samsung wanted to. I shrugged it off and decided that it was fine. I picked up the new glasses and let it go.
then i get a call from Samsung about the TV asking if i got it. I said that best buy all of a sudden found a pair of glasses...well next thing you know I get a call from best corp. with an authorization for the exchange. I was like fine, and my wife was ecstatic she liked the newer model better and figured they should make things right.
well fast forward another near month and finally get a call from magnolia that they are dropping off the TV. I took it off the wall packaged it and guess what they brought the wrong TV... they check their paperwork, and yup ...they go back to the store and come back with the news... IT"S NOT IN STOCK!!!!!!!! so I have to unpack my tv and set it up all over again. to add insult to injury they wanted to leave me some 2011 3d glasses...LOL 'i laugh instead of cry".
so as of now I don't know whats going on, but if magnolia tells you something take it with a grain of salt. a big one. the customer service at the store SUUUUCKKKSSSS!!! they really don't give a rats behind about you or issues your having. they will lie to you. sell your equipment to whoever is there. for all I know they could of given me my C8000 and it was on hold for someone else!! they ABSOLUTELY CAN NOT GET ANYTHING RIGHT.
IF YOU WANT A PLEASANT EXPERIENCE FOR PURCHASING HIGHER END GEAR, WITH DECENT (magnolia is not even close to decent that's sad) CUSTOMER SERVICE BELIEVE ME GOOOO SOMEWHERE ELSE!!!!!! THEY WILL BE NICE SALES PEOPLE GREAT GIDDY SALES PEOPLE... BUT YOU WILL NOT BE DELIVERED THE CORRECT PRODUCT...... AND THEEEENNN THEY WILL NOT LIFT A FINGER TO CORRECT IT. THAT IS NONSENSE. SHOP AT MAGNOLIA AND REGRET IT.
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