We rented an RV to take a group of BMX racers to Illinois for a National BMX race and had the most horrible experience ever. On the way up we had a blow out, our spare was flat, we had to purchase a new tire (for which we have still yet to be reimbursed as promised 3 weeks later) and then 30 miles down the road the new tire almost blew out stranding us on the side of the freeway for a few more hours. The whole tire ordeal itself cost us 6 hours and cost our children a valuable race that night. The refridgerator never got cold or even cool at all costing us at least $100 worth of groceries. The generator was constantly dying. There was animal hair all over the RV (obviously from another renter who had not properly cleaned it up after their animal) and one of the children with us had bad allergies and her family actually ended up having to get a hotel room while we were there - it was THAT BAD! :( When I talked to Pat on the phone about the issues she downplayed them and said that she had been in that RV many times and the generator and fridge worked just fine and told me of a time when she went thru 6 tires on a trip!!! WOW! Great customer service! NOT! When we got back the owner was convienently "out of town". When he finally got back he claims to have not recieved our message about our problems with the RV and would call back. After waiting for a call back and receiving none we tried to call back and nobody answers! How convienent! We were told to keep the reciepts for our expenses for the tire issues and now they will not return our calls or answer the phones going on 3+ weeks now! Time to call the BBB! If you are looking to do business here I would recommend you go elsewhere! Just look at the reviews they speak for themselves!
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