We had been shopping diamond engagement rings for a few months at various places prior to making an appointment here. Having searched for so long we had a good idea of what we wanted, just had to find the right diamond, a trustworthy retailer and a sales staff that would understand what we wanted and make it happen! Diamonds Chicago was by far the WORST experience we had! First of all I felt like I was at a pawn shop-disgusting office! Carlee was very aggressive, pushy and wouldn't listen. She approached sales with the idea that we are making all the wrong choices and she will show us the right choice, of course that right choice is something only she can provide. I had given Carlee specifics of what we wanted to see prior to the appointment and at our meeting she had a small selection of cheap, low quality, poorly cut diamonds to show us. She also spent most of our time assisting her coworkers with whatever they were doing and trying to hard sell us a setting from the glass case, insisting that platinum is a bad choice for various reasons and to buy a 14k white gold setting from her. When we voiced our disappointment with our experience, she simply stated that she doesn't prepare much for the first visit in case we don't show. excuse me??!!! Clearly her time is more valuable than ours and she didn't have time to waste on us! We ended up at Windy City Diamonds and are extremely happy with the service and selection! :) What a difference!!
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