Been going to Cheshire Tire for the better part of 20 years -- some mechanical work, but mostly tires. I don't have space to store my own, so they do it for me. But not any more. \r
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Ever since they sold to Monro, they've gone consistently downhill. A few of the longterm holdovers still are good at customer service, but there's one hefty, lazy, management dude in the bullpen behind the service desk who will ignore a line of customers, chat with a friend endlessly while I'm waiting, then takes a phone call. He's a load, and should find work elsewhere.\r
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And now there are general screwups -- put somebody else's tires on my car, made me wait two hours, then when I inquire, tell me the car's been done for an hour and they forgot to let me know. \r
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Plus, sitting in the waiting area among thousands of tires can be nauseating if you're unaccustomed to the intense odor. Overall -- hooray for Messrs Slocum and Dutton -- hope the place doesn't crumble under you. But I'm done!
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