Extremely unprofessional and downright RUDE individuals in the billing office, specifically Candy. They also implented a practice now that if your insurance has not paid a claim by the end of the month, they charge YOU a 10.00 fee for it and will continue to do so until your insurance has paid it. As far as I know, you do not recieve that money back once your insurance has paid. They also sent me a letter threatening to remove me from the practice because one of my children missed an appointment, but in reality they actually didn't cancel the appointment when I called and canceled it.
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