I ordered a $40.00 cake for my son's very special 1st Birthday party expecting greatness and creativity from Naegelin's. I emailed them photos and a description of what I wanted. MOSTLY Bright Blue and Green cake with cartoon monsters that said ""Happy 1st Birthday Landon"" with very little white on it. I got the cake and it was ALL WHITE with RED writing that left out the 1st in Happy Birthday. It had one blue monster & one green monster then they outlined it all in RED and put RED, YELLOW & ORANGE dots all over it. It was a cake I could have easily got from HEB. I was very upset. I was told the cake decorator was gone. The employee called the owner and then told me that they were so sorry and the owner said that since I already paid for it, to take the cake, and if I came in or called on Monday they would give me a full refund. They even offered me free goodies from their case, which I declined. I was surprised at this very generous offer and while still very disappointed with what I got, it did help to know they were willing to do this. I made numerous attempts to call with no returned calls back. I spoke with an employee there who said she was on my side, that she saw the email I sent and once she saw the cake they made she was shocked. She said she would personally talk with the owners to help me. Once I finally spoke with Nancy, the owner's wife, she told me that there was no way they would give me a refund on a cake I took home and ate. She would give me $5.00. I asked her to speak with the employee who guaranteed me a full refund and she said NO. The owner's husband who was the one that the employee called will not speak with me. Nancy didn't care what had happened or what the employee said. That is all they were going to do. They tricked me into taking a cake home with the expectation of a solution to the issue and turned around and basically stole my money. NEVER GO THERE.
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