Mark Jacobson Toyota never fails to deliver the best, quickest, and most consistently excellent service. I purchased my 2008 Prius here (my first new car!) from Frank, by far the sweetest, most helpful car salesperson I have ever met, and I have been coming here for service ever since.
I've owned more than a few cars in my life and, like most, dreaded it whenever time came around to purchase a new one. Ugh, I *hate* haggling. What's cool about Mark Jacobson, though, is that the whole process is haggle free. They choose a reasonable, competitive price and that's what you pay. It's nice, having that stress out of the way, so they can focus on providing me with excellent customer service. Every year on my car's anniversary, Frank sends me a card with a handwritten note inside. It's a small gesture, but I love it.
Of course, setting up the payment info still takes forever, but they're super nice, get you the payment plan you want, and there is complimentary water, tea, and coffee, as well as snacks to purchase if you get peckish during your wait.
I find the mechanics competent and informed. I never feel like they're trying to nickel and dime me for things I don't need, like I used to when I went to chain oil change garages. I find the summary report at the end of the service very thorough.
Their shuttle service is super helpful if you need to drop your car off in the morning---the service center is open 7 to 7 on weekdays, with only slightly shorter hours on the weekends!---head to work, then get picked up again in the afternoon. The shuttle service is reliable and the drivers are courteous and friendly.
There's also the option of hanging in the waiting area, which is comfy and clean, with a big TV and free wifi. On visits during non-peak hours, they can easily change your oil and, say, two tires in under an hour. Also, it's just across the street from TJ Maxx and some other shops, so it's a cinch to kill the time.
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