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Worst Service EVER - Review by citysearch c | Bonneville Hot Springs Resort

Bonneville Hot Springs Resort

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Worst Service EVER 5/27/2011

My fiance proposed to me and planned a weekend stay at Bonneville as part of the surprise. We made reservations for the restaurant and told them it was in celebration of our engagement. We were seated and there were only two other couples in the entire restaurant. After waiting 30 minutes with no service, not even glasses of water. We stopped the server that had passed us several times and asked if we could at lease open our wine. She said ""I'm sorry, your not in my section"". Again the restaurant is small and she was the only server in the entire place! 45 minutes went by and I finally got the manager. As a ""courtesy"" for our wait she would waiver our $15 corking fee. Really!!!? We finally ordered (with the same server that wouldn't help us earlier). I ordered the fillet mignon medium well. When it came out it was so undercooked I was shocked. Literally, it was raw and cold most the way through. I got the manager and she proceeded to tell me that I could go talk with the cook myself but that they didn't get along and she didn't want to deal with them. She offered to comp our uneaten meals and let us order something else. The only things available were from the ""late night menu"". We got chicken strips. This is no joke! Long story long I will never go there again. It is was such a disappointment. more
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